---
description: Page 2 - See the list of the best Customer Service Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 2 - Customer Service Software - Prices & Reviews - Capterra South Africa 2026
---

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# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Agile CRM](https://www.capterra.co.za/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
2. [Spotler CRM](https://www.capterra.co.za/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) — Manage your customer service cases from opening through to closure and view on one simple page with our CRM customer service software.
3. [SugarCRM](https://www.capterra.co.za/software/20344/sugarcrm) — 3.8/5 (410 reviews) — SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
4. [FixMe.IT](https://www.capterra.co.za/software/151861/fixme-it) — 4.8/5 (389 reviews) — Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
5. [Smartsupp](https://www.capterra.co.za/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access the tools you will need to perform effective and proactive human, chatbot and AI customer service with Smartsupp.
6. [Vtiger CRM](https://www.capterra.co.za/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
7. [Pipefy](https://www.capterra.co.za/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate your Customer Engagement operations in minutes with ready-to-use templates. Try Pipefy for free.
8. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
9. [Kixie PowerCall](https://www.capterra.co.za/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
10. [Front](https://www.capterra.co.za/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
11. [Superchat](https://www.capterra.co.za/software/210968/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
12. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
13. [Yonyx](https://www.capterra.co.za/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
14. [SAP Customer Experience](https://www.capterra.co.za/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
15. [Claritysoft CRM](https://www.capterra.co.za/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
16. [KnowledgeOwl](https://www.capterra.co.za/software/132902/knowledgeowl) — 4.8/5 (236 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
17. [Help Scout](https://www.capterra.co.za/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's customer service software has the features you need to keep things simple, move fast, and focus on delighting customers.
18. [Salesforce Starter](https://www.capterra.co.za/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
19. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews) — JustCall’s inbound contact center enables 24/7 support with AI Voice Agents, IVR, smart routing, SMS bots, and real-time insights.
20. [Tempo Timesheets](https://www.capterra.co.za/software/190126/tempo) — 4.3/5 (222 reviews) — Timesheets by Tempo: Boost customer service. AI-powered time-tracking, reliable data, easy adoption. Track billable time with precision
21. [Issuetrak](https://www.capterra.co.za/software/16499/issuetrak) — 4.6/5 (205 reviews) — Discover the easiest way to resolve shortcomings, requests, and complaints with a platform built for omnichannel customer service.
22. [HelpCrunch](https://www.capterra.co.za/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated Customer Support software that includes Live chat, Help desk, Knowledge base features, and more.
23. [HubSpot Service Hub](https://www.capterra.co.za/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
24. [HelpDesk](https://www.capterra.co.za/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
25. [Vivantio](https://www.capterra.co.za/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's service platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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By improving first call resolution (FCR), reducing average handle time (AHT), boosting customer satisfaction (CSAT), and improving sales performance, Yonyx helps businesses improve customer service while improving revenue and reducing cost.\n\nDeep analytics data captured by Yonyx also helps subject matter experts constantly improve customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.co.za/software/130406/agi-self-service","@type":"ListItem"},{"name":"SAP Customer Experience","position":14,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.co.za/software/77372/sap-crm","@type":"ListItem"},{"name":"Claritysoft CRM","position":15,"description":"Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e07270c-1477-4f11-a45e-d47e3a554da5.png","url":"https://www.capterra.co.za/software/123868/claritysoft-crm","@type":"ListItem"},{"name":"KnowledgeOwl","position":16,"description":"KnowledgeOwl is a comprehensive knowledge management solution that empowers customer service teams to deliver exceptional support. 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With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png","url":"https://www.capterra.co.za/software/132665/salesforce-essentials","@type":"ListItem"},{"name":"JustCall","position":19,"description":"JustCall’s inbound contact center makes it easy for support teams to deliver fast, reliable service. With AI Voice Agent, smart call routing, live call monitoring, and SMS bots, you can provide seamless 24/7 support on any device.\n\nTrack customer interactions and agent performance with real-time insights to continuously improve service quality. 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Easily track billable time, improve user adoption, and provide better visibility for efficient customer service management. \n\nMeasure and report on CAPEX and OPEX accurately, ensuring precision in your operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b9fa6f-299a-4064-9622-1d4f48a14d09.png","url":"https://www.capterra.co.za/software/190126/tempo","@type":"ListItem"},{"name":"Issuetrak","position":21,"description":"Gain a competitive edge in customer service with the power of Issuetrak's ticket management software. Designed for omnichannel complaint submission, Issuetrak gives you instant and total visibility of your customer service team, helping you better manage and improve quality control. \nEmpowered with tools like automatic notifications, a self-service knowledge base, custom dashboards, and reporting, plus a task manager, you’ll respond to requests faster, resolve problems better, and make your customers feel heard, seen, and valued.\nWalk alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we're the best ticketing software on the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.co.za/software/16499/issuetrak","@type":"ListItem"},{"name":"HelpCrunch","position":22,"description":"HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality.\nAll Features:\n- Live Chat\n- Auto Messages\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\n- Chat Bot (coming soon)\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.co.za/software/146516/helpcrunch","@type":"ListItem"},{"name":"HubSpot Service Hub","position":23,"description":"HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.co.za/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"HelpDesk","position":24,"description":"HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication. \n\nThe HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.co.za/software/185973/helpdesk","@type":"ListItem"},{"name":"Vivantio","position":25,"description":"Elevate beyond traditional ticketing to a service platform that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. Stay in control with code-free configurations, personalized customer interactions, a built-in knowledge base, and seamless integrations. With Vivantio, you can ensure rapid issue resolution through custom routing and branded online portals, ultimately driving customer loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.za/software/132880/vivantio","@type":"ListItem"}],"numberOfItems":25}
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