---
description: Compare TeamSupport vs Pure Chat. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare TeamSupport vs Pure Chat - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/32623/it-ticketing-systems-software/software) > [TeamSupport \<span\>vs\</span\> Pure Chat](https://www.capterra.co.za/compare/87908/141708/teamsupport/vs/pure-chat)

# Compare TeamSupport vs Pure Chat

Canonical: https://www.capterra.co.za/compare/87908/141708/teamsupport/vs/pure-chat

> Detailed comparison between TeamSupport and Pure Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TeamSupport | Pure Chat |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 848 | 337 |
| **Starting Price** | US$45,00 | US$39,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### TeamSupport

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

### Pure Chat

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

## Key features

### TeamSupport

- API
- CRM
- Chat/Messaging
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reports
- Help Desk Management
- Interaction Tracking
- Issue Scheduling
- Monitoring
- Real-Time Analytics
- Real-Time Data
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Task Automation
- Third-Party Integrations
- Wiki

### Pure Chat

- API
- CRM
- Chat/Messaging
- Customizable Branding
- Interaction Tracking
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transfers/Routing

## Links

- [View TeamSupport Profile](https://www.capterra.co.za/software/87908/teamsupport)
- [View Pure Chat Profile](https://www.capterra.co.za/software/141708/pure-chat)
- [View Original Comparison](https://www.capterra.co.za/compare/87908/141708/teamsupport/vs/pure-chat)

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