---
description: Compare SurveyLab vs Hotjar. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SurveyLab vs Hotjar - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [SurveyLab \<span\>vs\</span\> Hotjar](https://www.capterra.co.za/compare/80891/163516/mysurveylab-com/vs/hotjar)

# Compare SurveyLab vs Hotjar

Canonical: https://www.capterra.co.za/compare/80891/163516/mysurveylab-com/vs/hotjar

> Detailed comparison between SurveyLab and Hotjar. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveyLab | Hotjar |
| **Overall rating** | 4.9/5 | 4.6/5 |
| **Total Reviews** | 62 | 539 |
| **Starting Price** | US$49,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### SurveyLab

SurveyLab is a scalable survey tool designed both for small and medium enterprises, as well as big international organizations. For most demanding clients we offer custom system development.

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

## Key features

### SurveyLab

- API
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Site Intercept Survey
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management

### Hotjar

- API
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Site Intercept Survey
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management

## Links

- [View SurveyLab Profile](https://www.capterra.co.za/software/80891/mysurveylab-com)
- [View Hotjar Profile](https://www.capterra.co.za/software/163516/hotjar)
- [View Original Comparison](https://www.capterra.co.za/compare/80891/163516/mysurveylab-com/vs/hotjar)

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