---
description: Compare Radmin vs Freshdesk. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Radmin vs Freshdesk - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Radmin \<span\>vs\</span\> Freshdesk](https://www.capterra.co.za/compare/65611/124981/remote-administrator/vs/freshdesk)

# Compare Radmin vs Freshdesk

Canonical: https://www.capterra.co.za/compare/65611/124981/remote-administrator/vs/freshdesk

> Detailed comparison between Radmin and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Radmin | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 6 | 3409 |
| **Starting Price** | £49,00 | US$19,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Best for

### Radmin

Designed for IT administrators, universities, hospitals, and more, a remote desktop solution that helps troubleshoot PCs, switch computers off remotely, access files, scan IP addresses, etc.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### Radmin

- File Sharing
- Remote Access/Control

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Engagement Tracking
- File Sharing
- Live Chat
- Monitoring
- Project Management
- Remote Access/Control
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

## Links

- [View Radmin Profile](https://www.capterra.co.za/software/65611/remote-administrator)
- [View Freshdesk Profile](https://www.capterra.co.za/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.co.za/compare/65611/124981/remote-administrator/vs/freshdesk)

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