---
description: Compare LiveChat vs Kayako. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Kayako - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [LiveChat \<span\>vs\</span\> Kayako](https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako)

# Compare LiveChat vs Kayako

Canonical: https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako

> Detailed comparison between LiveChat and Kayako. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Kayako |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 1727 | 176 |
| **Starting Price** | US$25,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

## Key features

### LiveChat

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Kayako

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveChat Profile](https://www.capterra.co.za/software/62194/livechat)
- [View Kayako Profile](https://www.capterra.co.za/software/80775/kayako)
- [View Original Comparison](https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs Kayako - Capterra South Africa 2026","description":"Compare LiveChat vs Kayako. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako","about":[{"@id":"https://www.capterra.co.za/software/62194/livechat#software"},{"@id":"https://www.capterra.co.za/software/80775/kayako#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.capterra.co.za/#website"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.co.za/software/62194/livechat","@id":"https://www.capterra.co.za/software/62194/livechat#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1727,"ratingValue":4.6},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Kayako","description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8b1e4399-c019-44d1-b305-84653a36ddee.png","url":"https://www.capterra.co.za/software/80775/kayako","@id":"https://www.capterra.co.za/software/80775/kayako#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":176,"ratingValue":4.0},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"LiveChat vs Kayako","position":3,"item":"https://www.capterra.co.za/compare/62194/80775/livechat/vs/kayako","@type":"ListItem"}]}]}
</script>