---
description: Compare LiveChat vs Rasa. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Rasa - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Rasa](https://www.capterra.co.za/compare/62194/180821/livechat/vs/rasa-platform)

# Compare LiveChat vs Rasa

Canonical: https://www.capterra.co.za/compare/62194/180821/livechat/vs/rasa-platform

> Detailed comparison between LiveChat and Rasa. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Rasa |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 1724 | 6 |
| **Starting Price** | US$25,00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Rasa

Rasa Open Source, Rasa X, and Rasa Enterprise are used by millions of developers, from small teams through enterprise-wide conversational AI applications.

## Key features

### LiveChat

- AI/Machine Learning
- Account Management
- Chatbot
- Configurable Workflow
- Customizable Reports
- Deal Management
- Engagement Tracking
- Generative AI
- Lead Management
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Task Automation
- Third-Party Integrations
- Transfers/Routing
- Web-based Deployment

### Rasa

- AI/Machine Learning
- Chatbot
- Generative AI
- Natural Language Processing
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View LiveChat Profile](https://www.capterra.co.za/software/62194/livechat)
- [View Rasa Profile](https://www.capterra.co.za/software/180821/rasa-platform)
- [View Original Comparison](https://www.capterra.co.za/compare/62194/180821/livechat/vs/rasa-platform)

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