---
description: Compare LiveChat vs Zoho Desk. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Zoho Desk - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.za/compare/62194/169505/livechat/vs/zoho-desk)

# Compare LiveChat vs Zoho Desk

Canonical: https://www.capterra.co.za/compare/62194/169505/livechat/vs/zoho-desk

> Detailed comparison between LiveChat and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Zoho Desk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1715 | 2211 |
| **Starting Price** | US$25,00 | US$20,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### LiveChat

- API
- Account Management
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Zoho Desk

- API
- Account Management
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.capterra.co.za/software/62194/livechat)
- [View Zoho Desk Profile](https://www.capterra.co.za/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.za/compare/62194/169505/livechat/vs/zoho-desk)

-----

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