---
description: Compare LiveChat vs tawk.to. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveChat vs tawk.to - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> tawk.to](https://www.capterra.co.za/compare/62194/167792/livechat/vs/tawk-to)

# Compare LiveChat vs tawk.to

Canonical: https://www.capterra.co.za/compare/62194/167792/livechat/vs/tawk-to

> Detailed comparison between LiveChat and tawk.to. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | tawk.to |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 1716 | 343 |
| **Starting Price** | US$25,00 | US$0,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### tawk.to

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

## Key features

### LiveChat

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### tawk.to

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.capterra.co.za/software/62194/livechat)
- [View tawk.to Profile](https://www.capterra.co.za/software/167792/tawk-to)
- [View Original Comparison](https://www.capterra.co.za/compare/62194/167792/livechat/vs/tawk-to)

-----

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