---
description: Compare LiveChat vs Pure Chat. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveChat vs Pure Chat - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Pure Chat](https://www.capterra.co.za/compare/62194/141708/livechat/vs/pure-chat)

# Compare LiveChat vs Pure Chat

Canonical: https://www.capterra.co.za/compare/62194/141708/livechat/vs/pure-chat

> Detailed comparison between LiveChat and Pure Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Pure Chat |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 1715 | 337 |
| **Starting Price** | US$25,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Pure Chat

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

## Key features

### LiveChat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customizable Branding
- Customizable Reports
- Deal Management
- File Sharing
- Interaction Tracking
- Lead Management
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Pure Chat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customizable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.capterra.co.za/software/62194/livechat)
- [View Pure Chat Profile](https://www.capterra.co.za/software/141708/pure-chat)
- [View Original Comparison](https://www.capterra.co.za/compare/62194/141708/livechat/vs/pure-chat)

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