---
description: Compare LiveChat vs Bitrix24. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Bitrix24 - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [LiveChat \<span\>vs\</span\> Bitrix24](https://www.capterra.co.za/compare/62194/113540/livechat/vs/bitrix24)

# Compare LiveChat vs Bitrix24

Canonical: https://www.capterra.co.za/compare/62194/113540/livechat/vs/bitrix24

> Detailed comparison between LiveChat and Bitrix24. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Bitrix24 |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 1715 | 984 |
| **Starting Price** | US$25,00 | €61,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

## Key features

### LiveChat

- API
- Account Management
- Activity Tracking
- Configurable Workflow
- Customizable Reports
- Dashboard
- Deal Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Personalization
- Referral Tracking
- Reminders
- Segmentation
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Web-based Deployment

### Bitrix24

- API
- Account Management
- Activity Tracking
- Configurable Workflow
- Customizable Reports
- Dashboard
- Deal Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Personalization
- Referral Tracking
- Reminders
- Segmentation
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Web-based Deployment

## Links

- [View LiveChat Profile](https://www.capterra.co.za/software/62194/livechat)
- [View Bitrix24 Profile](https://www.capterra.co.za/software/113540/bitrix24)
- [View Original Comparison](https://www.capterra.co.za/compare/62194/113540/livechat/vs/bitrix24)

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