---
description: Compare LiveChat vs Voxworks. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Voxworks - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Voxworks](https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks)

# Compare LiveChat vs Voxworks

Canonical: https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks

> Detailed comparison between LiveChat and Voxworks. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Voxworks |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 1715 | 0 |
| **Starting Price** | US$25,00 | A$300,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Voxworks

Voxworks AI caters to real estate, property management, automotive, insurance, medical, wholesale, financial services, hospitality, education, and government sectors.

## Key features

### LiveChat

- Account Alerts
- Account Management
- Activity Dashboard
- Chatbot
- Configurable Workflow
- Customizable Reports
- Deal Management
- Engagement Tracking
- Lead Management
- Monitoring
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Web-based Deployment

### Voxworks

- AI/Machine Learning
- Activity Dashboard
- Chatbot
- Natural Language Processing

## Links

- [View LiveChat Profile](https://www.capterra.co.za/software/62194/livechat)
- [View Voxworks Profile](https://www.capterra.co.za/software/1084977/Voxworks)
- [View Original Comparison](https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs Voxworks - Capterra South Africa 2026","description":"Compare LiveChat vs Voxworks. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks","about":[{"@id":"https://www.capterra.co.za/software/62194/livechat#software"},{"@id":"https://www.capterra.co.za/software/1084977/Voxworks#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.co.za/software/62194/livechat","@id":"https://www.capterra.co.za/software/62194/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Voxworks","description":"Voxworks is an AI-powered voice automation platform that streamlines business communication. The system features compliant outbound batch calling for delivering customised messages to large audiences, and a virtual receptionist that handles incoming calls, routes them appropriately, and delivers personalised responses. The platform integrates with your existing business systems to facilitate automatic data flow. Advanced analytics capabilities provide insights into call patterns and customer behavior, allowing for strategic optimisation. With carrier-grade data security, local support, and scalability, the system can accommodate all requirements from Australian SMEs and enterprises. Voxworks offers a user-friendly interface that simplifies implementation across organizations. By combining AI voice technology with locally-hosted telephony, the platform enhances communication efficiency and customer engagement for businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ddcb1a52-e543-41b2-8c5e-d55a809351fc.png","url":"https://www.capterra.co.za/software/1084977/Voxworks","@id":"https://www.capterra.co.za/software/1084977/Voxworks#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"300","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveChat vs Voxworks","position":3,"item":"https://www.capterra.co.za/compare/62194/1084977/livechat/vs/Voxworks","@type":"ListItem"}]}]}
</script>
