---
description: Compare Salesforce Sales Cloud vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Salesforce Sales Cloud vs Zendesk Suite - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Sales Forecasting Software](/directory/30930/sales-forecasting/software) > [Salesforce Sales Cloud \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.za/compare/61368/164283/salesforce/vs/zendesk)

# Compare Salesforce Sales Cloud vs Zendesk Suite

Canonical: https://www.capterra.co.za/compare/61368/164283/salesforce/vs/zendesk

> Detailed comparison between Salesforce Sales Cloud and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Sales Cloud | Zendesk Suite |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 18768 | 4072 |
| **Starting Price** | US$25,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Sales Cloud

Sales teams, sales managers, marketing teams, and partner managers.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Salesforce Sales Cloud

- API
- Activity Tracking
- Automatic Call Distribution
- Client Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Data
- Support Ticket Management
- Web-based Deployment

### Zendesk Suite

- API
- Activity Tracking
- Automatic Call Distribution
- Client Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Data
- Support Ticket Management
- Web-based Deployment

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.co.za/software/61368/salesforce)
- [View Zendesk Suite Profile](https://www.capterra.co.za/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.za/compare/61368/164283/salesforce/vs/zendesk)

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