---
description: Compare SmartSurvey vs Medallia Experience Cloud. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare SmartSurvey vs Medallia Experience Cloud - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [SmartSurvey \<span\>vs\</span\> Medallia Experience Cloud](https://www.capterra.co.za/compare/57112/107199/smartsurvey/vs/medallia-enterprise)

# Compare SmartSurvey vs Medallia Experience Cloud

Canonical: https://www.capterra.co.za/compare/57112/107199/smartsurvey/vs/medallia-enterprise

> Detailed comparison between SmartSurvey and Medallia Experience Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmartSurvey | Medallia Experience Cloud |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 114 | 33 |
| **Starting Price** | £45,00 | US$5,00 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Best for

### SmartSurvey

Academics, Consultants, Businesses, Multi-nationals, Government, Public Sector, Not for Profit

### Medallia Experience Cloud

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

## Key features

### SmartSurvey

- API
- CRM
- Collaboration Tools
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Offline Response Collection
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Response Quotas
- Site Intercept Survey
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

### Medallia Experience Cloud

- API
- CRM
- Collaboration Tools
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Offline Response Collection
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Response Quotas
- Site Intercept Survey
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View SmartSurvey Profile](https://www.capterra.co.za/software/57112/smartsurvey)
- [View Medallia Experience Cloud Profile](https://www.capterra.co.za/software/107199/medallia-enterprise)
- [View Original Comparison](https://www.capterra.co.za/compare/57112/107199/smartsurvey/vs/medallia-enterprise)

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