---
description: Compare DialedIn CCaaS vs Calabrio ONE. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare DialedIn CCaaS vs Calabrio ONE - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Business Phone Systems](/directory/31101/business-phone-systems/software) > [DialedIn CCaaS \<span\>vs\</span\> Calabrio ONE](https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite)

# Compare DialedIn CCaaS vs Calabrio ONE

Canonical: https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite

> Detailed comparison between DialedIn CCaaS and Calabrio ONE. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | DialedIn CCaaS | Calabrio ONE |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 325 | 263 |
| **Starting Price** | US$25,00 | US$295,00 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### DialedIn CCaaS

DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## Key features

### DialedIn CCaaS

- API
- Activity Tracking
- Blended Call Center
- CRM
- Call Disposition
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics

### Calabrio ONE

- API
- Activity Tracking
- Blended Call Center
- CRM
- Call Disposition
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics

## Links

- [View DialedIn CCaaS Profile](https://www.capterra.co.za/software/29589/callcenternow)
- [View Calabrio ONE Profile](https://www.capterra.co.za/software/110588/calabrio-one-suite)
- [View Original Comparison](https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare DialedIn CCaaS vs Calabrio ONE - Capterra South Africa 2026","description":"Compare DialedIn CCaaS vs Calabrio ONE. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite","about":[{"@id":"https://www.capterra.co.za/software/29589/callcenternow#software"},{"@id":"https://www.capterra.co.za/software/110588/calabrio-one-suite#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.capterra.co.za/#website"}},{"name":"DialedIn CCaaS","description":"DialedIn is a cloud-based CCaaS platform tailored to optimize outbound, inbound, and blended call center operations across industries. Designed for businesses of all sizes, we offer rapid deployment and a comprehensive suite of features, including advanced dialing (auto, predictive, preview, and progressive), smart call routing, and zero-coding CRM integrations that streamline workflows. \n\nDialedIn's intuitive interface requires minimal training, boosting agent productivity and customer satisfaction. With real-time analytics, customizable dashboards, robust security, and flexible scalability—whether on-premises or cloud-based—DialedIn ensures compliance and data integrity, helping businesses reduce operational costs while delivering exceptional customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4692fd3-ec56-4437-bc00-4b384e395e0b.png","url":"https://www.capterra.co.za/software/29589/callcenternow","@id":"https://www.capterra.co.za/software/29589/callcenternow#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":325,"ratingValue":4.8},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"name":"Calabrio ONE","description":"Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.\n\nThe Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.\n\nPowered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/448221c3-7859-493c-9c9e-2ab3bc21d1e8.png","url":"https://www.capterra.co.za/software/110588/calabrio-one-suite","@id":"https://www.capterra.co.za/software/110588/calabrio-one-suite#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":263,"ratingValue":4.5},"offers":{"price":"295","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"@id":"https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Business Phone Systems","position":2,"item":"/directory/31101/business-phone-systems/software","@type":"ListItem"},{"name":"DialedIn CCaaS vs Calabrio ONE","position":3,"item":"https://www.capterra.co.za/compare/29589/110588/callcenternow/vs/calabrio-one-suite","@type":"ListItem"}]}]}
</script>