---
description: Compare Genesys Cloud CX vs Zoho CRM. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Genesys Cloud CX vs Zoho CRM - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Zoho CRM](https://www.capterra.co.za/compare/21409/155928/genesys-cloud/vs/zoho-crm)

# Compare Genesys Cloud CX vs Zoho CRM

Canonical: https://www.capterra.co.za/compare/21409/155928/genesys-cloud/vs/zoho-crm

> Detailed comparison between Genesys Cloud CX and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Zoho CRM |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 262 | 6969 |
| **Starting Price** | US$75,00 | US$14,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Genesys Cloud is for everyone\! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

## Key features

### Genesys Cloud CX

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

### Zoho CRM

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.za/software/21409/genesys-cloud)
- [View Zoho CRM Profile](https://www.capterra.co.za/software/155928/zoho-crm)
- [View Original Comparison](https://www.capterra.co.za/compare/21409/155928/genesys-cloud/vs/zoho-crm)

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