---
description: Compare Request Tracker vs Trello. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Request Tracker vs Trello - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Request Tracker \<span\>vs\</span\> Trello](https://www.capterra.co.za/compare/210595/1010321/request-tracker/vs/trello)

# Compare Request Tracker vs Trello

Canonical: https://www.capterra.co.za/compare/210595/1010321/request-tracker/vs/trello

> Detailed comparison between Request Tracker and Trello. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Request Tracker | Trello |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 3 | 23488 |
| **Starting Price** | US$25,00 | US$5,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Request Tracker

Used by organizations of all sizes across IT, education, healthcare, and government, RT is a flexible, customizable ticketing system that integrates easily with existing tools and workflows.

### Trello

Marketing teams, product management, engineering teams, design teams, startups, and remote teams.

## Key features

### Request Tracker

- API
- Activity Tracking
- Configurable Workflow
- Dashboard
- Email Management
- Issue Management
- Live Chat
- Monitoring
- Performance Metrics
- Personalization
- Project Management
- Project Planning
- Recurring Tasks
- SSL Security
- Search/Filter
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

### Trello

- API
- Activity Tracking
- Configurable Workflow
- Dashboard
- Email Management
- Issue Management
- Live Chat
- Monitoring
- Performance Metrics
- Personalization
- Project Management
- Project Planning
- Recurring Tasks
- SSL Security
- Search/Filter
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

## Links

- [View Request Tracker Profile](https://www.capterra.co.za/software/210595/request-tracker)
- [View Trello Profile](https://www.capterra.co.za/software/1010321/trello)
- [View Original Comparison](https://www.capterra.co.za/compare/210595/1010321/request-tracker/vs/trello)

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