---
description: Compare Viber vs Gupshup. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Viber vs Gupshup - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber \<span\>vs\</span\> Gupshup](https://www.capterra.co.za/compare/180348/1016241/viber/vs/gupshup)

# Compare Viber vs Gupshup

Canonical: https://www.capterra.co.za/compare/180348/1016241/viber/vs/gupshup

> Detailed comparison between Viber and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Viber | Gupshup |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4058 | 35 |
| **Starting Price** | - | - |
| **Free Trial** | - | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Not Offered | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

### Gupshup

Businesses across all sectors of any size that need conversational solutions to enhance their customer experience by enabling omnichannel communication

## Key features

### Viber

- API
- Chat/Messaging
- Communication Management
- Customer History
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Reporting/Analytics
- Video Support

### Gupshup

- AI/Machine Learning
- API
- Automatic Call Distribution
- Chat/Messaging
- Communication Management
- Customer Service Analytics
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- SMS Marketing

## Links

- [View Viber Profile](https://www.capterra.co.za/software/180348/viber)
- [View Gupshup Profile](https://www.capterra.co.za/software/1016241/gupshup)
- [View Original Comparison](https://www.capterra.co.za/compare/180348/1016241/viber/vs/gupshup)

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