---
description: Compare Experience.com vs Refiner. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Experience.com vs Refiner - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Experience.com \<span\>vs\</span\> Refiner](https://www.capterra.co.za/compare/178112/192855/socialsurvey/vs/refiner)

# Compare Experience.com vs Refiner

Canonical: https://www.capterra.co.za/compare/178112/192855/socialsurvey/vs/refiner

> Detailed comparison between Experience.com and Refiner. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Experience.com | Refiner |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 89 | 8 |
| **Starting Price** | - | US$99,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Experience.com

We offer a unified platform, AI-driven XMP, and data-driven insights to elevate CX, EX, and Reputation, ensuring guaranteed growth.

### Refiner

SaaS companies, fintechs, edtechs, marketplaces, product managers, growth marketers, customer success teams, and researchers.

## Key features

### Experience.com

- API
- Access Controls/Permissions
- Alerts/Notifications
- CRM
- Customer Experience Management
- Customer Segmentation
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Visualization
- Engagement Tracking
- Feedback Management
- NPS Survey Structure
- Negative Feedback Management
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations

### Refiner

- API
- Access Controls/Permissions
- Alerts/Notifications
- CRM
- Customer Experience Management
- Customer Segmentation
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Visualization
- Engagement Tracking
- Feedback Management
- NPS Survey Structure
- Negative Feedback Management
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Experience.com Profile](https://www.capterra.co.za/software/178112/socialsurvey)
- [View Refiner Profile](https://www.capterra.co.za/software/192855/refiner)
- [View Original Comparison](https://www.capterra.co.za/compare/178112/192855/socialsurvey/vs/refiner)

-----

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