---
description: Compare Nifty vs Request Tracker. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Nifty vs Request Tracker - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Task Management Software](/directory/10030/task-management/software) > [Nifty \<span\>vs\</span\> Request Tracker](https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker)

# Compare Nifty vs Request Tracker

Canonical: https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker

> Detailed comparison between Nifty and Request Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nifty | Request Tracker |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 440 | 3 |
| **Starting Price** | US$7,00 | US$25,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Nifty

Nifty is built for SMBs, agencies, and mid-market teams that manage multiple projects and need clear timelines, collaboration, and visibility—without the complexity of enterprise tools.

### Request Tracker

Used by organizations of all sizes across IT, education, healthcare, and government, RT is a flexible, customizable ticketing system that integrates easily with existing tools and workflows.

## Key features

### Nifty

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Project Planning
- Real-Time Chat
- Real-Time Reporting
- Recurring Tasks
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

### Request Tracker

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Project Planning
- Real-Time Chat
- Real-Time Reporting
- Recurring Tasks
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

## Links

- [View Nifty Profile](https://www.capterra.co.za/software/172519/nifty)
- [View Request Tracker Profile](https://www.capterra.co.za/software/210595/request-tracker)
- [View Original Comparison](https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Nifty vs Request Tracker - Capterra South Africa 2026","description":"Compare Nifty vs Request Tracker. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker","about":[{"@id":"https://www.capterra.co.za/software/172519/nifty#software"},{"@id":"https://www.capterra.co.za/software/210595/request-tracker#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker#webpage","isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Nifty","description":"Nifty is an all-in-one project management platform designed to help teams plan work, track progress, and collaborate in real time—without juggling multiple tools. It combines project roadmaps, milestones, tasks, documents, discussions, and automations into a single workspace, so teams always know what’s happening and what needs to happen next.\n\nWith built-in timelines, task dependencies, and flexible views (list, board, calendar, and timeline), Nifty makes it easy to manage both high-level plans and day-to-day execution. Teams can centralize files and documentation, keep conversations tied to work, and automate progress reporting to reduce manual updates.\n\nNifty is especially popular with teams that want structure and visibility without the complexity of enterprise software. By unifying planning and execution in one platform, Nifty helps teams reduce project delays, improve accountability, and deliver work on time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bcc3176a-4dc0-4b8c-9d10-3b09ccbca737.png","url":"https://www.capterra.co.za/software/172519/nifty","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/172519/nifty#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":440},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Request Tracker","description":"Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership.\n\nRT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems.\n\nBuilt for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in.\n\nThousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/85e60520-fbeb-4ae7-bcc8-05e10a283ed4.png","url":"https://www.capterra.co.za/software/210595/request-tracker","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/210595/request-tracker#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Linux, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Task Management Software","position":2,"item":"/directory/10030/task-management/software","@type":"ListItem"},{"name":"Nifty vs Request Tracker","position":3,"item":"https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/172519/210595/nifty/vs/request-tracker#breadcrumblist"}]}
</script>