---
description: Compare Trustpilot vs Refiner. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Trustpilot vs Refiner - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Trustpilot \<span\>vs\</span\> Refiner](https://www.capterra.co.za/compare/169618/192855/trustpilot/vs/refiner)

# Compare Trustpilot vs Refiner

Canonical: https://www.capterra.co.za/compare/169618/192855/trustpilot/vs/refiner

> Detailed comparison between Trustpilot and Refiner. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Trustpilot | Refiner |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 1205 | 8 |
| **Starting Price** | US$299,00 | US$99,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Documentation |

## Best for

### Trustpilot

Trustpilot serves all of the Internet economy.&#10;&#10;- Ecommerce&#10;- Retail&#10;- Financial services&#10;- Consumer services&#10;- Consumer goods&#10;- Insurance&#10;- Healthcare&#10;- Auto&#10;- Travel

### Refiner

SaaS companies, fintechs, edtechs, marketplaces, product managers, growth marketers, customer success teams, and researchers.

## Key features

### Trustpilot

- API
- Complaint Monitoring
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Negative Feedback Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Fields
- Trend Analysis
- Visual Analytics

### Refiner

- API
- Complaint Monitoring
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Negative Feedback Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Fields
- Trend Analysis
- Visual Analytics

## Links

- [View Trustpilot Profile](https://www.capterra.co.za/software/169618/trustpilot)
- [View Refiner Profile](https://www.capterra.co.za/software/192855/refiner)
- [View Original Comparison](https://www.capterra.co.za/compare/169618/192855/trustpilot/vs/refiner)

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