---
description: Compare Trustpilot vs refive. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Trustpilot vs refive - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/31024/review-management/software) > [Trustpilot \<span\>vs\</span\> refive](https://www.capterra.co.za/compare/169618/1029251/trustpilot/vs/refive)

# Compare Trustpilot vs refive

Canonical: https://www.capterra.co.za/compare/169618/1029251/trustpilot/vs/refive

> Detailed comparison between Trustpilot and refive. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Trustpilot | refive |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 1202 | 1 |
| **Starting Price** | US$299,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Trustpilot

Trustpilot serves all of the Internet economy.&#10;&#10;- Ecommerce&#10;- Retail&#10;- Financial services&#10;- Consumer services&#10;- Consumer goods&#10;- Insurance&#10;- Healthcare&#10;- Auto&#10;- Travel

### refive

Businesses who want to connect with and retain their offline customers and that are active in retail or hospitality - from SMEs to large enterprises

## Key features

### Trustpilot

- API
- Activity Dashboard
- Customer Database
- Customizable Reports
- Dashboard
- Engagement Tracking
- Mobile Survey
- Monitoring
- Performance Metrics
- Predictive Analytics
- Real-Time Data
- Reminders
- Reporting/Analytics
- Review Monitoring
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations

### refive

- Activity Dashboard
- CRM
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Loyalty Cards
- Performance Metrics
- Predictive Analytics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Trustpilot Profile](https://www.capterra.co.za/software/169618/trustpilot)
- [View refive Profile](https://www.capterra.co.za/software/1029251/refive)
- [View Original Comparison](https://www.capterra.co.za/compare/169618/1029251/trustpilot/vs/refive)

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