Dialpad Call Center Platform vs XCALLY

Best for

Who Uses This Software?

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.
Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.
Pricing

Starting Price

US$75,00/month
N/A

Free Trial

  • No
  • Yes

Free Version

  • No
  • No

Details

Not provided by vendor
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Call recording
  • Campaign Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Call recording
  • Campaign Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Queue Management
  • Reporting/Analytics
Ratings

Overall

4.2 / 5
4.8 / 5

Ease of Use

4.5 / 5
4.8 / 5

Customer Service

4.2 / 5
4.9 / 5

Features & Functionality

4.2 / 5
4.8 / 5

Value for Money

4.3 / 5
4.7 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • 24/7 (Live Rep)
  • Business Hours

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars