Social Places vs Hello Customer

Starting Price

Not provided by vendor

Not provided by vendor

Ratings

Overall

Ease of Use
4,9 (21)
Features & Functionality
4,8 (21)
Customer Service
4,9 (21)
Value for Money
4,9 (21)

Overall

Ease of Use
4,0 (6)
Features & Functionality
3,7 (6)
Customer Service
4,7 (6)
Value for Money
4,3 (6)

Best for

Customer feedback and reputation management platform designed for multi-location and franchise brands, restaurants, banks, telecommunication businesses, retailers, as well as government officials.

Cross industry

Features

10/10

Alerts/Notifications
Complaint Monitoring
Customizable Forms
Data Import/Export
Data Visualization
Feedback Management
SMS Messaging
Search/Filter
Sentiment Analysis
Survey/Poll Management

10/10

Alerts/Notifications
Complaint Monitoring
Customizable Forms
Data Import/Export
Data Visualization
Feedback Management
SMS Messaging
Search/Filter
Sentiment Analysis
Survey/Poll Management

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Training

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Screenshots

View 4 screenshots

View 5 screenshots

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