---
description: Compare Freshcaller vs Zoom Phone. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Freshcaller vs Zoom Phone - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Freshcaller \<span\>vs\</span\> Zoom Phone](https://www.capterra.co.za/compare/165078/208535/freshcaller/vs/zoom-phone)

# Compare Freshcaller vs Zoom Phone

Canonical: https://www.capterra.co.za/compare/165078/208535/freshcaller/vs/zoom-phone

> Detailed comparison between Freshcaller and Zoom Phone. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshcaller | Zoom Phone |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 35 | 243 |
| **Starting Price** | US$15,00 | US$10,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshcaller

Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure \&amp; hospitality, transportation \&amp; logistics, software, NGOs/NFPs, and BFSI industries.

### Zoom Phone

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

## Key features

### Freshcaller

- API
- Access Controls/Permissions
- Automatic Call Distribution
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Routing
- Call Screening
- Call Transfer
- Computer Telephony Integration
- Mobile Access
- On-Demand Recording
- Queue Management
- Recording
- SIP Trunking
- Unified Communications
- Video Conferencing
- Virtual Call Center
- VoIP Connection
- Voicemail Transcription

### Zoom Phone

- API
- Access Controls/Permissions
- Automatic Call Distribution
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Routing
- Call Screening
- Call Transfer
- Computer Telephony Integration
- Mobile Access
- On-Demand Recording
- Queue Management
- Recording
- SIP Trunking
- Unified Communications
- Video Conferencing
- Virtual Call Center
- VoIP Connection
- Voicemail Transcription

## Links

- [View Freshcaller Profile](https://www.capterra.co.za/software/165078/freshcaller)
- [View Zoom Phone Profile](https://www.capterra.co.za/software/208535/zoom-phone)
- [View Original Comparison](https://www.capterra.co.za/compare/165078/208535/freshcaller/vs/zoom-phone)

-----

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