---
description: Compare Zendesk Suite vs HubSpot Service Hub. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suite vs HubSpot Service Hub - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> HubSpot Service Hub](https://www.capterra.co.za/compare/164283/182476/zendesk/vs/hubspot-service-hub)

# Compare Zendesk Suite vs HubSpot Service Hub

Canonical: https://www.capterra.co.za/compare/164283/182476/zendesk/vs/hubspot-service-hub

> Detailed comparison between Zendesk Suite and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | HubSpot Service Hub |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 4072 | 187 |
| **Starting Price** | US$39,00 | US$15,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### HubSpot Service Hub

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

## Key features

### Zendesk Suite

- API
- Account Alerts
- Account Management
- Analytics
- CRM
- Client Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### HubSpot Service Hub

- API
- Account Alerts
- Account Management
- Analytics
- CRM
- Client Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.za/software/164283/zendesk)
- [View HubSpot Service Hub Profile](https://www.capterra.co.za/software/182476/hubspot-service-hub)
- [View Original Comparison](https://www.capterra.co.za/compare/164283/182476/zendesk/vs/hubspot-service-hub)

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