---
description: Compare Zendesk Suite vs Clickatell. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Zendesk Suite vs Clickatell - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> Clickatell](https://www.capterra.co.za/compare/164283/175976/zendesk/vs/clickatell-touch)

# Compare Zendesk Suite vs Clickatell

Canonical: https://www.capterra.co.za/compare/164283/175976/zendesk/vs/clickatell-touch

> Detailed comparison between Zendesk Suite and Clickatell. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Clickatell |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4072 | 15 |
| **Starting Price** | US$39,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Clickatell

Built for the needs of forward-thinking brands such as banks ,airlines, telco’s, utilities and insurance providers to engage and transact with customers on chat.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Engagement
- Customer History
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Personalization
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Clickatell

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Engagement
- Customer History
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Personalization
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.za/software/164283/zendesk)
- [View Clickatell Profile](https://www.capterra.co.za/software/175976/clickatell-touch)
- [View Original Comparison](https://www.capterra.co.za/compare/164283/175976/zendesk/vs/clickatell-touch)

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