---
description: Compare Zendesk Suite vs Chaport. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suite vs Chaport - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Chaport](https://www.capterra.co.za/compare/164283/164545/zendesk/vs/chaport-live-chat)

# Compare Zendesk Suite vs Chaport

Canonical: https://www.capterra.co.za/compare/164283/164545/zendesk/vs/chaport-live-chat

> Detailed comparison between Zendesk Suite and Chaport. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Chaport |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4072 | 63 |
| **Starting Price** | US$39,00 | US$29,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Chaport

E-commerce, software vendors, and other companies of all sizes that want to engage with their website visitors, get more qualified leads, increase sales, improve and automate customer service.

## Key features

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer History
- Customer Support
- Email Management
- File Sharing
- Knowledge Management
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Chaport

- API
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer History
- Customer Support
- Email Management
- File Sharing
- Knowledge Management
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.za/software/164283/zendesk)
- [View Chaport Profile](https://www.capterra.co.za/software/164545/chaport-live-chat)
- [View Original Comparison](https://www.capterra.co.za/compare/164283/164545/zendesk/vs/chaport-live-chat)

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