---
description: Compare 3CX vs Freshcaller. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare 3CX vs Freshcaller - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/32258/speech-analytics/software) > [3CX \<span\>vs\</span\> Freshcaller](https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller)

# Compare 3CX vs Freshcaller

Canonical: https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller

> Detailed comparison between 3CX and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 3CX | Freshcaller |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 465 | 35 |
| **Starting Price** | R350,00 | US$15,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### 3CX

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

### Freshcaller

Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure \&amp; hospitality, transportation \&amp; logistics, software, NGOs/NFPs, and BFSI industries.

## Key features

### 3CX

- API
- Activity Tracking
- Audio/Video Conferencing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Caller Profiles
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Monitoring
- On-Demand Recording
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing
- Virtual Call Center

### Freshcaller

- API
- Activity Tracking
- Audio/Video Conferencing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Caller Profiles
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Monitoring
- On-Demand Recording
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing
- Virtual Call Center

## Links

- [View 3CX Profile](https://www.capterra.co.za/software/158704/3cx)
- [View Freshcaller Profile](https://www.capterra.co.za/software/165078/freshcaller)
- [View Original Comparison](https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare 3CX vs Freshcaller - Capterra South Africa 2026","description":"Compare 3CX vs Freshcaller. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller","about":[{"@id":"https://www.capterra.co.za/software/158704/3cx#software"},{"@id":"https://www.capterra.co.za/software/165078/freshcaller#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller#webpage","isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"3CX","description":"3CX is a cloud-based and on-premise IP PBX solution that offers complete unified communications, suitable for any business size or industry. With 3CX, employees can work from anywhere. Key features include video conferencing, live chat, mobile apps and advanced contact center features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cefb624c-dc1e-403a-9541-4436aca1b281.png","url":"https://www.capterra.co.za/software/158704/3cx","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/158704/3cx#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":465},"offers":{"price":"350","@type":"Offer","priceCurrency":"ZAR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshcaller","description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fd58aed8-5824-4fb0-aca7-5b99824e3794.png","url":"https://www.capterra.co.za/software/165078/freshcaller","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/165078/freshcaller#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":35},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Speech Analytics Software","position":2,"item":"/directory/32258/speech-analytics/software","@type":"ListItem"},{"name":"3CX vs Freshcaller","position":3,"item":"https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/158704/165078/3cx/vs/freshcaller#breadcrumblist"}]}
</script>