---
description: Compare Kustomer vs UJET. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Kustomer vs UJET - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Kustomer \<span\>vs\</span\> UJET](https://www.capterra.co.za/compare/158128/164070/kustomer/vs/ujet)

# Compare Kustomer vs UJET

Canonical: https://www.capterra.co.za/compare/158128/164070/kustomer/vs/ujet

> Detailed comparison between Kustomer and UJET. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kustomer | UJET |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 79 | 140 |
| **Starting Price** | US$89,00 | US$80,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | FAQs/Forum, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Kustomer

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

### UJET

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

## Key features

### Kustomer

- API
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer History
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

### UJET

- API
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer History
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

## Links

- [View Kustomer Profile](https://www.capterra.co.za/software/158128/kustomer)
- [View UJET Profile](https://www.capterra.co.za/software/164070/ujet)
- [View Original Comparison](https://www.capterra.co.za/compare/158128/164070/kustomer/vs/ujet)

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