---
description: Compare Cisco Unified Communications Manager vs Zoom Phone. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Cisco Unified Communications Manager vs Zoom Phone - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Softphone Software](/directory/31029/softphone/software) > [Cisco Unified Communications Manager \<span\>vs\</span\> Zoom Phone](https://www.capterra.co.za/compare/157096/208535/unified-communications-manager/vs/zoom-phone)

# Compare Cisco Unified Communications Manager vs Zoom Phone

Canonical: https://www.capterra.co.za/compare/157096/208535/unified-communications-manager/vs/zoom-phone

> Detailed comparison between Cisco Unified Communications Manager and Zoom Phone. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Cisco Unified Communications Manager | Zoom Phone |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 78 | 244 |
| **Starting Price** | - | US$10,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Cisco Unified Communications Manager

\-

### Zoom Phone

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

## Key features

### Cisco Unified Communications Manager

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Conferencing
- IVR
- Mobile Access
- Multi-Channel Communication
- Unified Communications
- Video Conferencing
- Voice Mail

### Zoom Phone

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Routing
- Call Screening
- Call Tracking Metrics
- Call Transfer
- Computer Telephony Integration
- Conferencing
- IVR
- Mobile Access
- Multi-Channel Communication
- Recording
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Voice Mail

## Links

- [View Cisco Unified Communications Manager Profile](https://www.capterra.co.za/software/157096/unified-communications-manager)
- [View Zoom Phone Profile](https://www.capterra.co.za/software/208535/zoom-phone)
- [View Original Comparison](https://www.capterra.co.za/compare/157096/208535/unified-communications-manager/vs/zoom-phone)

-----

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