---
description: Compare Zoho CRM vs Bizrate Insights. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zoho CRM vs Bizrate Insights - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Real Estate CRM Software](/directory/30926/real-estate-crm/software) > [Zoho CRM \<span\>vs\</span\> Bizrate Insights](https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights)

# Compare Zoho CRM vs Bizrate Insights

Canonical: https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights

> Detailed comparison between Zoho CRM and Bizrate Insights. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho CRM | Bizrate Insights |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 6964 | 6 |
| **Starting Price** | US$14,00 | US$0,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

### Bizrate Insights

For ecommerce retailers, DTC brands, and marketplaces with a cart—ideal for CX/UX teams, ecommerce managers, marketers, and support leaders.

## Key features

### Zoho CRM

- API
- Customer Experience Management
- Customer Journey Mapping
- Dashboard
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Product Catalog
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sales Activity Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations

### Bizrate Insights

- API
- Customer Experience Management
- Customer Journey Mapping
- Dashboard
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations

## Links

- [View Zoho CRM Profile](https://www.capterra.co.za/software/155928/zoho-crm)
- [View Bizrate Insights Profile](https://www.capterra.co.za/software/1075683/Bizrate-Insights)
- [View Original Comparison](https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zoho CRM vs Bizrate Insights - Capterra South Africa 2026","description":"Compare Zoho CRM vs Bizrate Insights. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights","about":[{"@id":"https://www.capterra.co.za/software/155928/zoho-crm#software"},{"@id":"https://www.capterra.co.za/software/1075683/Bizrate-Insights#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Zoho CRM","description":"Zoho CRM is a customer lifecycle management solution that helps businesses manage organization-wide sales, marketing, customer support, service, and inventory management in a single business system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d4a3f485-14ae-4f08-b59c-974d59dfb02b.jpeg","url":"https://www.capterra.co.za/software/155928/zoho-crm","@id":"https://www.capterra.co.za/software/155928/zoho-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":6964},"offers":{"price":"14","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Bizrate Insights","description":"Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn buyer feedback into measurable growth. It offers a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. The survey responses enable the trusted UGC (such as product reviews and Seller Ratings) and real-time KPIs. \n\nBizrate Insights helps understand why customers abandon the site, their preferences, issues, and where they are shopping after they bounce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9c93accb-e87a-4bb3-b569-e342ff54bf5b.png","url":"https://www.capterra.co.za/software/1075683/Bizrate-Insights","@id":"https://www.capterra.co.za/software/1075683/Bizrate-Insights#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":6},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Real Estate CRM Software","position":2,"item":"/directory/30926/real-estate-crm/software","@type":"ListItem"},{"name":"Zoho CRM vs Bizrate Insights","position":3,"item":"https://www.capterra.co.za/compare/155928/1075683/zoho-crm/vs/Bizrate-Insights","@type":"ListItem"}]}]}
</script>