---
description: Compare SugarCRM vs Freshsales. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare SugarCRM vs Freshsales - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [SugarCRM \<span\>vs\</span\> Freshsales](https://www.capterra.co.za/compare/20344/155563/sugarcrm/vs/freshsales)

# Compare SugarCRM vs Freshsales

Canonical: https://www.capterra.co.za/compare/20344/155563/sugarcrm/vs/freshsales

> Detailed comparison between SugarCRM and Freshsales. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SugarCRM | Freshsales |
| **Overall rating** | 3.8/5 | 4.5/5 |
| **Total Reviews** | 411 | 621 |
| **Starting Price** | US$59,00 | US$11,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### SugarCRM

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

### Freshsales

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

## Key features

### SugarCRM

- API
- Activity Tracking
- Calendar/Reminder System
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Pipeline Reports
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Web Forms
- Web-based Deployment

### Freshsales

- API
- Activity Tracking
- Calendar/Reminder System
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Pipeline Reports
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Web Forms
- Web-based Deployment

## Links

- [View SugarCRM Profile](https://www.capterra.co.za/software/20344/sugarcrm)
- [View Freshsales Profile](https://www.capterra.co.za/software/155563/freshsales)
- [View Original Comparison](https://www.capterra.co.za/compare/20344/155563/sugarcrm/vs/freshsales)

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