---
description: Compare Birdeye vs Opinew. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Birdeye vs Opinew - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> Opinew](https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews)

# Compare Birdeye vs Opinew

Canonical: https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews

> Detailed comparison between Birdeye and Opinew. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Birdeye | Opinew |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 704 | 42 |
| **Starting Price** | - | US$9,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### Opinew

Opinew is perfect for Shopify eCommerce merchants looking to boost their conversions and store authority in a quick, easy-to-use way.&#10;We are paving the new way for review management on Shopify.

## Key features

### Birdeye

- API
- Campaign Management
- Commenting/Notes
- Customizable Templates
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Multi-Channel Campaigns
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Request
- SMS Messaging
- Template Management
- Website Integration

### Opinew

- API
- Campaign Management
- Commenting/Notes
- Customizable Templates
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Multi-Channel Campaigns
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Request
- SMS Messaging
- Template Management
- Website Integration

## Links

- [View Birdeye Profile](https://www.capterra.co.za/software/152997/birdeye)
- [View Opinew Profile](https://www.capterra.co.za/software/181008/opinew-product-reviews)
- [View Original Comparison](https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Birdeye vs Opinew - Capterra South Africa 2026","description":"Compare Birdeye vs Opinew. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews","about":[{"@id":"https://www.capterra.co.za/software/152997/birdeye#software"},{"@id":"https://www.capterra.co.za/software/181008/opinew-product-reviews#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.capterra.co.za/#website"}},{"name":"Birdeye","description":"Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.\n\nEnterprise-Ready → Built for Scale\nSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.\nWith teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d25045b3-f1e4-4af6-b8ff-1033563575f5.png","url":"https://www.capterra.co.za/software/152997/birdeye","@id":"https://www.capterra.co.za/software/152997/birdeye#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":704,"ratingValue":4.7},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Opinew","description":"Opinew is a Shopify application that collects product reviews with the option to add photos and videos from customers. \n\nManage email &amp; SMS review requests &amp; offer coupons to incentivize your clients to leave a review on your shop. \n\nImport from Amazon, Aliexpress, and Ebay, and make your shop busy from the start.\n\nDisplay your product reviews using our highly customizable widgets and start increasing your store's social proof today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff45d611-d92c-4da2-a040-176b1c507b10.png","url":"https://www.capterra.co.za/software/181008/opinew-product-reviews","@id":"https://www.capterra.co.za/software/181008/opinew-product-reviews#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":42,"ratingValue":4.8},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"@id":"https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/32315/customer-support/software","@type":"ListItem"},{"name":"Birdeye vs Opinew","position":3,"item":"https://www.capterra.co.za/compare/152997/181008/birdeye/vs/opinew-product-reviews","@type":"ListItem"}]}]}
</script>