---
description: Compare Birdeye vs TrustMate. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Birdeye vs TrustMate - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> TrustMate](https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio)

# Compare Birdeye vs TrustMate

Canonical: https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio

> Detailed comparison between Birdeye and TrustMate. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Birdeye | TrustMate |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 702 | 1 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### TrustMate

TrustMate is designed to help businesses collect keyword-filled customer reviews for improving search engine results. 5000+ customers in TrustMate already\!

## Key features

### Birdeye

- API
- Customizable Templates
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Multi-Channel Campaigns
- Multi-Location
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Response Management
- Review Monitoring
- SMS Messaging
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### TrustMate

- API
- Customizable Templates
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Multi-Channel Campaigns
- Multi-Location
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Response Management
- Review Monitoring
- SMS Messaging
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Birdeye Profile](https://www.capterra.co.za/software/152997/birdeye)
- [View TrustMate Profile](https://www.capterra.co.za/software/1019562/trustmateio)
- [View Original Comparison](https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Birdeye vs TrustMate - Capterra South Africa 2026","description":"Compare Birdeye vs TrustMate. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio","about":[{"@id":"https://www.capterra.co.za/software/152997/birdeye#software"},{"@id":"https://www.capterra.co.za/software/1019562/trustmateio#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Birdeye","description":"Birdeye is an AI-based customer experience platform that helps teams automate and enhance online interactions. The system features a 24/7 AI chatbot that engages website visitors, answers questions, books appointments, and captures leads when teams are unavailable. The chatbot delivers personalized, human-like responses through natural language processing capabilities.\n\nBirdeye includes a Smart Inbox that consolidates web chat conversations into a single dashboard, allowing for efficient management and consistent messaging with customizable templates and auto-replies. The platform smoothly transitions conversations from AI to live agents for complex inquiries. Birdeye integrates with various applications and partners with Google to manage reviews, listings, and social media posts. Through its combination of conversational AI, smart inbox tools, and integration capabilities, Birdeye creates a comprehensive solution for online customer engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d25045b3-f1e4-4af6-b8ff-1033563575f5.png","url":"https://www.capterra.co.za/software/152997/birdeye","@id":"https://www.capterra.co.za/software/152997/birdeye#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":702},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"TrustMate","description":"TrustMate is designed to help businesses collect keyword-filled customer reviews for improving search engine results.\n\nHow does TrustMate work?\n\nIncrease traffic on your website and increase the conversion rate by gathering clients’ reviews.\nThanks to TrustMate you will:\n\nMake more than with spending the same amount on an online advertisement\nGather more determined clients\nBuild a solid online brand image","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a23d1d30-9191-4790-8a64-ccf16942f204.png","url":"https://www.capterra.co.za/software/1019562/trustmateio","@id":"https://www.capterra.co.za/software/1019562/trustmateio#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/32315/customer-support/software","@type":"ListItem"},{"name":"Birdeye vs TrustMate","position":3,"item":"https://www.capterra.co.za/compare/152997/1019562/birdeye/vs/trustmateio","@type":"ListItem"}]}]}
</script>