---
description: Compare ServiceNow IT Service Management vs Syncro. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNow IT Service Management vs Syncro - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [ServiceNow IT Service Management \<span\>vs\</span\> Syncro](https://www.capterra.co.za/compare/152874/207618/servicenow-knowledge-management/vs/syncro)

# Compare ServiceNow IT Service Management vs Syncro

Canonical: https://www.capterra.co.za/compare/152874/207618/servicenow-knowledge-management/vs/syncro

> Detailed comparison between ServiceNow IT Service Management and Syncro. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow IT Service Management | Syncro |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 41 | 148 |
| **Starting Price** | - | US$129,00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

### Syncro

Built for MSPs and internal IT departments, Microsoft 365 administrators, IT consultants, and technology startups.

## Key features

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking
- Change Management
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Problem Management
- Ticket Management

### Syncro

- API
- Access Controls/Permissions
- Change Management
- Contract/License Management
- Customizable Reports
- Dashboard
- For MSPs
- Help Desk Management
- IT Asset Management
- Incident Management
- Monitoring
- Problem Management
- Project Management
- Real-Time Data
- Real-time Alerts
- Remediation Management
- Scheduling
- Support Ticket Management
- Ticket Management

## Links

- [View ServiceNow IT Service Management Profile](https://www.capterra.co.za/software/152874/servicenow-knowledge-management)
- [View Syncro Profile](https://www.capterra.co.za/software/207618/syncro)
- [View Original Comparison](https://www.capterra.co.za/compare/152874/207618/servicenow-knowledge-management/vs/syncro)

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