---
description: Compare ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/152874/179501/servicenow-knowledge-management/vs/manageengine-service-desk-plus)

# Compare ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.za/compare/152874/179501/servicenow-knowledge-management/vs/manageengine-service-desk-plus

> Detailed comparison between ServiceNow IT Service Management and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow IT Service Management | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 41 | 229 |
| **Starting Price** | - | US$16,00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Ticket Management

### ManageEngine ServiceDesk Plus

- Access Controls/Permissions
- Asset Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Customizable Reports
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Reservations Management
- Self Service Portal
- Service History
- Support Ticket Management
- Ticket Management
- Wiki

## Links

- [View ServiceNow IT Service Management Profile](https://www.capterra.co.za/software/152874/servicenow-knowledge-management)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.co.za/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.co.za/compare/152874/179501/servicenow-knowledge-management/vs/manageengine-service-desk-plus)

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