---
description: Compare ServiceNow vs Firefly. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNow vs Firefly - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [ServiceNow \<span\>vs\</span\> Firefly](https://www.capterra.co.za/compare/152871/1049090/servicenow/vs/firefly)

# Compare ServiceNow vs Firefly

Canonical: https://www.capterra.co.za/compare/152871/1049090/servicenow/vs/firefly

> Detailed comparison between ServiceNow and Firefly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Firefly |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 344 | 2 |
| **Starting Price** | US$100,00 | US$699,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Firefly

Firefly is a cloud infrastructure automation platform that enables platform and DevOps teams to automate, manage and govern their entire cloud footprint.

## Key features

### ServiceNow

- API
- Activity Dashboard
- Alerts/Escalation
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Cost Management
- IT Asset Management
- IT Asset Tracking
- Inventory Management
- Monitoring
- Multi-Cloud Management
- Performance Monitoring
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Status Tracking

### Firefly

- API
- Activity Dashboard
- Alerts/Escalation
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Cost Management
- IT Asset Management
- IT Asset Tracking
- Inventory Management
- Monitoring
- Multi-Cloud Management
- Performance Monitoring
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Status Tracking

## Links

- [View ServiceNow Profile](https://www.capterra.co.za/software/152871/servicenow)
- [View Firefly Profile](https://www.capterra.co.za/software/1049090/firefly)
- [View Original Comparison](https://www.capterra.co.za/compare/152871/1049090/servicenow/vs/firefly)

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