---
description: Compare HubSpot CRM vs Freshchat. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare HubSpot CRM vs Freshchat - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [HubSpot CRM \<span\>vs\</span\> Freshchat](https://www.capterra.co.za/compare/152373/158117/hubspot-crm/vs/freshchat)

# Compare HubSpot CRM vs Freshchat

Canonical: https://www.capterra.co.za/compare/152373/158117/hubspot-crm/vs/freshchat

> Detailed comparison between HubSpot CRM and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HubSpot CRM | Freshchat |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 4451 | 115 |
| **Starting Price** | US$20,00 | ₹1 799,00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### HubSpot CRM

The HubSpot CRM is built for growing teams to attract, engage and delight customers.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### HubSpot CRM

- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Collaboration Tools
- Communication Management
- Customizable Templates
- Dashboard
- Drag & Drop
- Interaction Tracking
- Live Chat
- Mobile Access
- Performance Metrics
- Real-Time Data
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Task Management
- Third-Party Integrations

### Freshchat

- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Collaboration Tools
- Communication Management
- Customizable Templates
- Dashboard
- Drag & Drop
- Interaction Tracking
- Live Chat
- Mobile Access
- Performance Metrics
- Real-Time Data
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Task Management
- Third-Party Integrations

## Links

- [View HubSpot CRM Profile](https://www.capterra.co.za/software/152373/hubspot-crm)
- [View Freshchat Profile](https://www.capterra.co.za/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.co.za/compare/152373/158117/hubspot-crm/vs/freshchat)

-----

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