---
description: Compare QueueMetrics vs 3CX. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare QueueMetrics vs 3CX - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [QueueMetrics \<span\>vs\</span\> 3CX](https://www.capterra.co.za/compare/151411/158704/queuemetrics/vs/3cx)

# Compare QueueMetrics vs 3CX

Canonical: https://www.capterra.co.za/compare/151411/158704/queuemetrics/vs/3cx

> Detailed comparison between QueueMetrics and 3CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | QueueMetrics | 3CX |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 27 | 465 |
| **Starting Price** | CHF8,00 | R350,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### QueueMetrics

Comprehensive call center monitoring software offering real-time analytics, customizable reporting, and a dedicated agent interface to optimize performance. ​

### 3CX

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

## Key features

### QueueMetrics

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Tracking
- Callback Scheduling
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback

### 3CX

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Tracking
- Callback Scheduling
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback

## Links

- [View QueueMetrics Profile](https://www.capterra.co.za/software/151411/queuemetrics)
- [View 3CX Profile](https://www.capterra.co.za/software/158704/3cx)
- [View Original Comparison](https://www.capterra.co.za/compare/151411/158704/queuemetrics/vs/3cx)

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