---
description: Compare QueueMetrics vs RingCX. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare QueueMetrics vs RingCX - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [QueueMetrics \<span\>vs\</span\> RingCX](https://www.capterra.co.za/compare/151411/154951/queuemetrics/vs/ringcentral-contact-center)

# Compare QueueMetrics vs RingCX

Canonical: https://www.capterra.co.za/compare/151411/154951/queuemetrics/vs/ringcentral-contact-center

> Detailed comparison between QueueMetrics and RingCX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | QueueMetrics | RingCX |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 27 | 255 |
| **Starting Price** | CHF8,00 | US$65,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### QueueMetrics

Comprehensive call center monitoring software offering real-time analytics, customizable reporting, and a dedicated agent interface to optimize performance. ​

### RingCX

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

## Key features

### QueueMetrics

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Tagging
- Call Tracking
- Callback Scheduling
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback

### RingCX

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Tagging
- Call Tracking
- Callback Scheduling
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback

## Links

- [View QueueMetrics Profile](https://www.capterra.co.za/software/151411/queuemetrics)
- [View RingCX Profile](https://www.capterra.co.za/software/154951/ringcentral-contact-center)
- [View Original Comparison](https://www.capterra.co.za/compare/151411/154951/queuemetrics/vs/ringcentral-contact-center)

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