---
description: Compare CallTools vs Nextiva. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare CallTools vs Nextiva - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [CallTools \<span\>vs\</span\> Nextiva](https://www.capterra.co.za/compare/149510/175788/call-center-software/vs/nextiva)

# Compare CallTools vs Nextiva

Canonical: https://www.capterra.co.za/compare/149510/175788/call-center-software/vs/nextiva

> Detailed comparison between CallTools and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallTools | Nextiva |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 155 | 914 |
| **Starting Price** | - | US$25,00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### CallTools

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads \&amp; Prospects. Call us\!

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### CallTools

- API
- Access Controls/Permissions
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Calendar Management
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Queue Management
- Reporting/Analytics
- Unified Communications

### Nextiva

- API
- Access Controls/Permissions
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Calendar Management
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Queue Management
- Reporting/Analytics
- Unified Communications

## Links

- [View CallTools Profile](https://www.capterra.co.za/software/149510/call-center-software)
- [View Nextiva Profile](https://www.capterra.co.za/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.co.za/compare/149510/175788/call-center-software/vs/nextiva)

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