---
description: Compare Gainsight CS vs Viber. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Gainsight CS vs Viber - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Gainsight CS \<span\>vs\</span\> Viber](https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber)

# Compare Gainsight CS vs Viber

Canonical: https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber

> Detailed comparison between Gainsight CS and Viber. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gainsight CS | Viber |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 48 | 4059 |
| **Starting Price** | - | - |
| **Free Trial** | - | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Not Offered |

## Best for

### Gainsight CS

\-

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

## Key features

### Gainsight CS

- API
- Account Alerts
- Account Management
- Advocate Management
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Engagement Tracking
- Feedback Management
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback

### Viber

- API
- Chat/Messaging
- Communication Management
- Feedback Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Personalization
- Reporting/Analytics
- Video Support

## Links

- [View Gainsight CS Profile](https://www.capterra.co.za/software/148980/gainsight)
- [View Viber Profile](https://www.capterra.co.za/software/180348/viber)
- [View Original Comparison](https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Gainsight CS vs Viber - Capterra South Africa 2026","description":"Compare Gainsight CS vs Viber. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber","about":[{"@id":"https://www.capterra.co.za/software/148980/gainsight#software"},{"@id":"https://www.capterra.co.za/software/180348/viber#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber#webpage","publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.capterra.co.za/#website"}},{"name":"Gainsight CS","description":"Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives teams complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/65a992b2-cea4-4441-85e9-d382ea7a196a.jpeg","url":"https://www.capterra.co.za/software/148980/gainsight","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/148980/gainsight#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":48,"ratingValue":4.4},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Viber","description":"Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f690dc78-6972-4f26-bf1b-2b6674db3444.png","url":"https://www.capterra.co.za/software/180348/viber","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/180348/viber#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4059,"ratingValue":4.4},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/30961/customer-success/software","@type":"ListItem"},{"name":"Gainsight CS vs Viber","position":3,"item":"https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/148980/180348/gainsight/vs/viber#breadcrumblist"}]}
</script>