---
description: Compare MasterControl Quality Excellence vs IssuTrax. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare MasterControl Quality Excellence vs IssuTrax - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Document Management Software](/directory/30063/document-management/software) > [MasterControl Quality Excellence \<span\>vs\</span\> IssuTrax](https://www.capterra.co.za/compare/148577/204366/mastercontrol/vs/issutrax)

# Compare MasterControl Quality Excellence vs IssuTrax

Canonical: https://www.capterra.co.za/compare/148577/204366/mastercontrol/vs/issutrax

> Detailed comparison between MasterControl Quality Excellence and IssuTrax. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | MasterControl Quality Excellence | IssuTrax |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 526 | 0 |
| **Starting Price** | US$25 000,00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### MasterControl Quality Excellence

MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences.

### IssuTrax

Hospitality (Hotels, Cruise Lines, Resort Properties), and other organizations that need to streamline incoming issues/requests, automatically assign, prioritize, maintain visibility managing issues.

## Key features

### MasterControl Quality Excellence

- Alerts/Escalation
- Audit Planning
- Audit Trail
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Document Templates
- Feedback Management
- Inventory Management
- Issue Tracking
- Mobile Access
- Quality Assurance
- Risk Analysis
- Root Cause Analysis
- Routing
- Safety Management
- Scheduling
- Task Management
- Third-Party Integrations

### IssuTrax

- Alerts/Escalation
- Audit Trail
- Customer Complaint Tracking
- Dashboard
- Feedback Management
- Inventory Management
- Issue Scheduling
- Issue Tracking
- Mobile Access
- Quality Assurance
- Routing
- Scheduling
- Task Management
- Third-Party Integrations

## Links

- [View MasterControl Quality Excellence Profile](https://www.capterra.co.za/software/148577/mastercontrol)
- [View IssuTrax Profile](https://www.capterra.co.za/software/204366/issutrax)
- [View Original Comparison](https://www.capterra.co.za/compare/148577/204366/mastercontrol/vs/issutrax)

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