---
description: Compare MasterControl Quality Excellence vs Backbone. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare MasterControl Quality Excellence vs Backbone - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [MasterControl Quality Excellence \<span\>vs\</span\> Backbone](https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone)

# Compare MasterControl Quality Excellence vs Backbone

Canonical: https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone

> Detailed comparison between MasterControl Quality Excellence and Backbone. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | MasterControl Quality Excellence | Backbone |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 535 | 0 |
| **Starting Price** | US$25 000,00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation, Videos |

## Best for

### MasterControl Quality Excellence

MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences.

### Backbone

Backbone is designed for food manufacturers, quality assurance teams, operations managers, procurement teams, R\&amp;D departments, and food safety professionals.

## Key features

### MasterControl Quality Excellence

- Access Controls/Permissions
- Activity Dashboard
- Approval Process Control
- Audit Management
- Change Management
- Complaint Management
- Compliance Management
- Customizable Reports
- Document Coding & Control
- Document Management
- Electronic Signature
- ISO Standards Management
- Incident Management
- Nonconformance Tracking
- Real-Time Data
- Reporting & Statistics
- Supplier Quality Control
- Task Management
- Training Management
- Workflow Management

### Backbone

- Access Controls/Permissions
- Activity Dashboard
- Approval Process Control
- Audit Management
- Change Management
- Complaint Management
- Compliance Management
- Customizable Reports
- Document Coding & Control
- Document Management
- Electronic Signature
- ISO Standards Management
- Incident Management
- Nonconformance Tracking
- Real-Time Data
- Reporting & Statistics
- Supplier Quality Control
- Task Management
- Training Management
- Workflow Management

## Links

- [View MasterControl Quality Excellence Profile](https://www.capterra.co.za/software/148577/mastercontrol)
- [View Backbone Profile](https://www.capterra.co.za/software/1094644/Backbone)
- [View Original Comparison](https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare MasterControl Quality Excellence vs Backbone - Capterra South Africa 2026","description":"Compare MasterControl Quality Excellence vs Backbone. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone","about":[{"@id":"https://www.capterra.co.za/software/148577/mastercontrol#software"},{"@id":"https://www.capterra.co.za/software/1094644/Backbone#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.capterra.co.za/#website"}},{"name":"MasterControl Quality Excellence","description":"Our complaint management software empowers medical device, pharmaceutical, and biologics companies to streamline FDA complaint tracking and resolution. With a focus on digital quality management and an eQMS approach, gain valuable insights from centralized, cloud-based data storage. Proactively monitor product quality, ensuring market success and regulatory compliance for your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1077003b-cce2-4a24-9384-606066b7fece.png","url":"https://www.capterra.co.za/software/148577/mastercontrol","@id":"https://www.capterra.co.za/software/148577/mastercontrol#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":535,"ratingValue":4.5},"offers":{"price":"25000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Backbone","description":"AI platform for quality teams in food and beverage manufacturing. It connects data across existing systems (documents, audits, customer requirements) and maps it against standards such as BRCGS &amp; IFS in real time. It automates the underlying processes and routes the right intelligence to the right person at the right moment.\n\nBackbone automates compliance gap analysis, CAPA management, incident handling, specification review, risk analysis, task management, and reporting. It distributes quality intelligence across procurement, R&amp;D, sales, and operations so every team decides with the right context.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7f66d916-2073-47b8-846d-f0730fd20fa8.png","url":"https://www.capterra.co.za/software/1094644/Backbone","@id":"https://www.capterra.co.za/software/1094644/Backbone#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"MasterControl Quality Excellence vs Backbone","position":3,"item":"https://www.capterra.co.za/compare/148577/1094644/mastercontrol/vs/Backbone","@type":"ListItem"}]}]}
</script>