---
description: Compare Infor CRM vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Infor CRM vs Zendesk Suite - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/30072/online-crm/software) > [Infor CRM \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk)

# Compare Infor CRM vs Zendesk Suite

Canonical: https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk

> Detailed comparison between Infor CRM and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Infor CRM | Zendesk Suite |
| **Overall rating** | 3.7/5 | 4.4/5 |
| **Total Reviews** | 25 | 4072 |
| **Starting Price** | US$65,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Infor CRM

Infor CRM provides robust, flexible solutions in over 70 industries.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Infor CRM

- Activity Dashboard
- CRM
- Campaign Management
- Contact Management
- Customer Engagement
- Customer Social Profiles
- Customer Support
- Dashboard
- For Insurance Industry
- Lead Management
- Mobile Access
- Mobile App
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Social Media Integration
- Social Media Monitoring
- Task Management
- Web-based Deployment
- Workflow Management

### Zendesk Suite

- Activity Dashboard
- CRM
- Campaign Management
- Contact Management
- Customer Engagement
- Customer Social Profiles
- Customer Support
- Dashboard
- For Insurance Industry
- Lead Management
- Mobile Access
- Mobile App
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Social Media Integration
- Social Media Monitoring
- Task Management
- Web-based Deployment
- Workflow Management

## Links

- [View Infor CRM Profile](https://www.capterra.co.za/software/148351/infor-crm)
- [View Zendesk Suite Profile](https://www.capterra.co.za/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Infor CRM vs Zendesk Suite - Capterra South Africa 2026","description":"Compare Infor CRM vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk","about":[{"@id":"https://www.capterra.co.za/software/148351/infor-crm#software"},{"@id":"https://www.capterra.co.za/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Infor CRM","description":"Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/09809431-3b40-45b3-aef7-a3831c5a5d8d.jpeg","url":"https://www.capterra.co.za/software/148351/infor-crm","@id":"https://www.capterra.co.za/software/148351/infor-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.7,"bestRating":5,"ratingCount":25},"offers":{"price":"65","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.za/software/164283/zendesk","@id":"https://www.capterra.co.za/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online CRM Software","position":2,"item":"/directory/30072/online-crm/software","@type":"ListItem"},{"name":"Infor CRM vs Zendesk Suite","position":3,"item":"https://www.capterra.co.za/compare/148351/164283/infor-crm/vs/zendesk","@type":"ListItem"}]}]}
</script>