---
description: Compare ITM IT Asset Management vs ManageEngine ServiceDesk Plus. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ITM IT Asset Management vs ManageEngine ServiceDesk Plus - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Procurement Software](/directory/7/procurement/software) > [ITM IT Asset Management \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/148102/179501/asset-management/vs/manageengine-service-desk-plus)

# Compare ITM IT Asset Management vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.za/compare/148102/179501/asset-management/vs/manageengine-service-desk-plus

> Detailed comparison between ITM IT Asset Management and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ITM IT Asset Management | ManageEngine ServiceDesk Plus |
| **Overall rating** | 5.0/5 | 4.4/5 |
| **Total Reviews** | 37 | 231 |
| **Starting Price** | US$49,00 | US$16,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### ITM IT Asset Management

Organizations who want to cut cost and manage their assets effectively online . ISO 27001 certified companies which follow Asset labeling and classification policy internally to manage assets

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### ITM IT Asset Management

- API
- Activity Tracking
- Asset Tracking
- Audit Management
- Audit Trail
- Configurable Workflow
- Contract/License Management
- Customizable Forms
- Customizable Reports
- Email Management
- Incident Management
- Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Supplier Management
- Support Ticket Management
- Task Management
- Ticket Management
- Workflow Management

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Asset Tracking
- Audit Management
- Audit Trail
- Configurable Workflow
- Contract/License Management
- Customizable Forms
- Customizable Reports
- Email Management
- Incident Management
- Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Supplier Management
- Support Ticket Management
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View ITM IT Asset Management Profile](https://www.capterra.co.za/software/148102/asset-management)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.co.za/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.co.za/compare/148102/179501/asset-management/vs/manageengine-service-desk-plus)

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