---
description: Compare Summit vs ServiceNow. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Summit vs ServiceNow - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Summit \<span\>vs\</span\> ServiceNow](https://www.capterra.co.za/compare/146506/152871/summit/vs/servicenow)

# Compare Summit vs ServiceNow

Canonical: https://www.capterra.co.za/compare/146506/152871/summit/vs/servicenow

> Detailed comparison between Summit and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Summit | ServiceNow |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 27 | 348 |
| **Starting Price** | US$89,00 | US$100,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Summit

Leading global enterprises across all verticals and regions. SymphonyAI Enterprise IT customers include large enterprises and upper-mid market segment companies, as well as MSPs.

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## Key features

### Summit

- API
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ServiceNow

- API
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Summit Profile](https://www.capterra.co.za/software/146506/summit)
- [View ServiceNow Profile](https://www.capterra.co.za/software/152871/servicenow)
- [View Original Comparison](https://www.capterra.co.za/compare/146506/152871/summit/vs/servicenow)

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