---
description: Compare Pipefy vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Pipefy vs Zendesk Suite - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Procurement Software](/directory/7/procurement/software) > [Pipefy \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.za/compare/144848/164283/pipefy/vs/zendesk)

# Compare Pipefy vs Zendesk Suite

Canonical: https://www.capterra.co.za/compare/144848/164283/pipefy/vs/zendesk

> Detailed comparison between Pipefy and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pipefy | Zendesk Suite |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 321 | 4079 |
| **Starting Price** | US$33,00 | US$39,00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Pipefy

Pipefy is used by financial services, manufacturing, retail, IT departments, HR departments, finance teams, procurement teams, legal departments, and customer service operations.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Pipefy

- API
- Account Alerts
- Account Management
- Activity Tracking
- Audit Trail
- CRM
- Commenting/Notes
- Customer Database
- Customer Engagement
- Customizable Reports
- Email Management
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Workflow Management

### Zendesk Suite

- API
- Account Alerts
- Account Management
- Activity Tracking
- Audit Trail
- CRM
- Commenting/Notes
- Customer Database
- Customer Engagement
- Customizable Reports
- Email Management
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Workflow Management

## Links

- [View Pipefy Profile](https://www.capterra.co.za/software/144848/pipefy)
- [View Zendesk Suite Profile](https://www.capterra.co.za/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.za/compare/144848/164283/pipefy/vs/zendesk)

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