---
description: Compare Hornbill vs Atera. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Hornbill vs Atera - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Hornbill \<span\>vs\</span\> Atera](https://www.capterra.co.za/compare/143649/144309/hornbill/vs/atera)

# Compare Hornbill vs Atera

Canonical: https://www.capterra.co.za/compare/143649/144309/hornbill/vs/atera

> Detailed comparison between Hornbill and Atera. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hornbill | Atera |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 30 | 448 |
| **Starting Price** | - | US$129,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hornbill

Organisations who want to move away from restrictive 1st gen ITSM tools. Collaboration, Workflow Automation, Enterprise Service Management  all easily accessed via The Hornbill Platform.

### Atera

It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more.

## Key features

### Hornbill

- API
- Access Controls/Permissions
- Approval Process Control
- Asset Tracking
- Chat/Messaging
- Customizable Forms
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Multi-Channel Communication
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Atera

- API
- Access Controls/Permissions
- Approval Process Control
- Asset Tracking
- Chat/Messaging
- Customizable Forms
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Multi-Channel Communication
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Hornbill Profile](https://www.capterra.co.za/software/143649/hornbill)
- [View Atera Profile](https://www.capterra.co.za/software/144309/atera)
- [View Original Comparison](https://www.capterra.co.za/compare/143649/144309/hornbill/vs/atera)

-----

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