---
description: Compare Hiver vs Kustomer. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Hiver vs Kustomer - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Hiver \<span\>vs\</span\> Kustomer](https://www.capterra.co.za/compare/142975/158128/hiver/vs/kustomer)

# Compare Hiver vs Kustomer

Canonical: https://www.capterra.co.za/compare/142975/158128/hiver/vs/kustomer

> Detailed comparison between Hiver and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Kustomer |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 146 | 79 |
| **Starting Price** | US$55,00 | US$89,00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Kustomer

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

## Key features

### Hiver

- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

### Kustomer

- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

## Links

- [View Hiver Profile](https://www.capterra.co.za/software/142975/hiver)
- [View Kustomer Profile](https://www.capterra.co.za/software/158128/kustomer)
- [View Original Comparison](https://www.capterra.co.za/compare/142975/158128/hiver/vs/kustomer)

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